All orders will typically be dispatched within 1 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Terouge is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Terouge will assist as much as possible to trace a missing parcel. Terouge is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.



Please direct any shipping related inquiries to



Terouge is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset.



Terouge will offer a full refund on our Handset if it is in returned in the original, un-used condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our Handset. If you wish to return your Handset, please email us at